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samir leveque

3 years ago

Extremely disappointed with this holiday inn Lakel...

Extremely disappointed with this holiday inn Lakeland location. I've been staying with them for a couple of months and never really had a problem till i booked a week RSVP at this location in south Lakeland. I checked in, went up to my room that evening which - place my door tag Do not disturb. Came back from work later that night to find the cleaning crew had been to my room to clean the bathroom, made both beds and moved my personal belongings. Within 5 minutes of my arrival I call the front desk about this matter. They seem to not care. When downstairs to show them pictures because at this point the 2 young immature boys at the.front.desk were looking at my likening was lying or i had 5 heads. I told them I wanted to speak to a manager . They told me their wasn't one around but will have a woman name Sally call me in the morning. Still havent gotten an apologies from them

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