Most unprofessional and frustrating company I have...

Most unprofessional and frustrating company I have dealt with in a long time. They try to pull the wool over not only the insureds eyes but that if the insurer as well. Inspectors are not trained for roofing damage and are possibly trained to report minimal damage to save the Insurer money. After having my own independent inspection done by an Arkansas (local) company after their inspector came out, considerably more damage than was noted by their inspector was found WITIN THE SAME TEST SQUARE. I was promised by my claims handler for AARP The Hartford that a field manager would come out to reinspect, this was confirmed by Hancock and the field manager s name provided as the person that would be arriving. Then, on the date of the i spection received a call from someone else that claimed to be a manager, but when I asked if he had a business card to that affect, he hesitated and said probably . He then said he would call the originally scheduled person who IS probably HIS manager to ask him about this ( he is most likely a tech).

My father started his insurance career as an agent with THe Hartford and later be ame a Sales manager for Fireman s Fund Companies who sold to them. This policy has been in effect and paid regularly for over 40 years. Needless to say I am disappointed that they would use a company, like Hancock, with such a poor reputation because it is destroying confidence in their company as a result.