Thomas Haung

Review of Mandarin Oriental Las Vegas

What a disappointment!! Never come.

What a disappointment!! Never come.

have just finished my stay at your property on 12/24-26. However, I would call this stay a total disaster that I decided to file out a complaint. I am currently a Hilton diamond member and I made the reservation by Amex FHR.

The first nightmare was the shower room in our 1st night room. That door of the shower room was broken and unable to close tightly. The articulation of that door was tilting and it also caused me nervous about falling down any moment. Furthermore, the switch for controlling the shower system was loosening. I was not able to control specifically the temperature, either the water should come out from a hand shower or head shower. I asked for a room change for the second night and you know what's the most interesting part? The second room had the same loosening switch for controlling the shower system. LOL

On the next morning, there were traffic jams and crowded at the entrance of Zen kitchen- the only place in your hotel to enjoy breakfast. It took me 1.5 hours to get a seat and took me another 1 hour to finally see my meal on the table. The breakfast had turned out to be a lunch brunch. Is this the standard of WA property? No immediate response to overcrowded people for breakfast? This terrible phenomenon continued on the second morning, what a shame!

I am not satisfied with this stay and this hotel is way lower than my expectation. I have every doubt about this as a WA property? Maintenance of the facility was poor, the immediate response to the urgency was laggy. We all knew there was still plenty of availability during the Christmas holidays. The holiday season should not be an excuse. You could do way better than that.