You get what you pay for I suppose, and travelpack...

You get what you pay for I suppose, and travelpack are testament to me of why you should not bother booking flights through these cheap third parties. We booked some flights to singapore which were changed twice, apparently due to the airline, which is very suspicious to me. The second flight they had changed was replaced for economy flights, which is a blatant rip off as we had paid for business class flights. Customer service is available but slow, I've been on the phone to them countless times over this journey and in the end gave up and decided to deal with the airline directly instead which was successful. Also, whilst it says their offices are based in London their customer service office is clearly based in India which gives me the impression they are trying to avoid paying their staff a decent wage as well. Essentially just a slimy third party company who will make as much money off of you as they can, but are also really good at getting around things and making excuses to make it look like they didn't sell you a ticket for an overbooked flight. What i've learned here is that it's always best to pay that little extra and go direct with the airline...