LaDrica Derrico

Review of Lone Star Valet

I filed a claim at the Travis location of Lone Sta...

I filed a claim at the Travis location of Lone Star Valet on Saturday August 12th after I went to lunch at Villa O. I valeted my car while I went in to grab lunch with a few friend. I was there a little over 30 minutes and came out to get my car as I ve done before at this location. When I got back to my apartment and got out to lock my car I noticed that I could not lock it. My key fob lock was damaged and a whole piece was missing. I immediately turn around and head back to the location. The agent on duty who parked my car was Sherwin Massali and this was also who I spoke with inquiring about what happened to my key fob. After filing a claim and waiting over a week to hear back from the claims manager, Nick Clonts, they concluded that it was a mechanical failure on my part. It is unacceptable to damage a customers property and not accept responsibility for those actions. It is poor customer service and unethical.