The RMIT support line is complete absolute trash, ...

The RMIT support line is complete absolute trash, I spent 2 hours today trying to enquire about the status of my post graduate application at their university and all their incompetent support system managed to do is to put me with a bunch of wrong people who kept transferring me to other wrong people who eventually put me back to the options menu which is where I started. One of the staff who I got transferred to even hang edup on me as I have been transferred to her too many times...and that was after me waiting patiently for 2 hours on the queue. As a Monash student, Monash support despite its flaws had NEVER BEEN THIS INCOMPETENT and today's experience has made me seriously doubt the quality of RMIT as a whole.