AC R

Review of Cooper Boating

We took the power boat course and the instructor w...

We took the power boat course and the instructor was very informative and extremely knowledgable. His instructional technique was very professional. A big thanks to John!!!

Saying that, the reason I am giving Cooper boating 1 star is because the management and admin staff is appalling. Talking to the staff members from the start was a nightmare.

After paying for the 5 day course (very expensive for two) we were given the WRONG start times, that was sent in an email and verbally confirmed by one of the staff members by phone, no information about what to bring and what was needed. We arrived 6 hours before the actual boarding time.

Reading and study material was a joke we only received 1 of 2 books to study prior the course and the copy we did receive was a copy of a copy the writing was so blurred we could not make out the icons, word and writing.

Third day into the course the instructor advised us to start studying the 2nd part of the course (2nd book) we couldn't be cause we never received them.

The boat we were on was way too small for 5 people including the Captain, the sewage holding tank stunk so bad during the 5 days I ended getting sick with bronchitis.

After the course I contacted Cooper boating in regards to these issues, books, time, size of the boat, and the excuses I received was outrageous. I asked the reason why we didn't receive the correct reading materials, their excuse was they DON'T send out the second book (I just dont have time to write out the whole story on why they couldn't) but the answers I received ranged from, they don't print them, to a computer glitch for the electronic PDF.

The staff have blown us off and refused to address the issues and refused to return the calls after stating they would. They have lied about the reasons blaming everyone else and equipment problems.

After many attempts to rectify these issues I highly recommend NOT to use this company for any of your training or courses. Your are better of to going to another company. This was a complete waste of money for the quality service from the management side.