Steve Panepinto

Review of Mohonk Mountain House

My wife and I (then girlfriend) looked into going ...

My wife and I (then girlfriend) looked into going to your resort prob 6-7 years ago but never made it out there. Recently, one of my friends and his wife visited and he had nothing but great things to say. Fast forward to now, married and 2 kids we need a couple of days away so I want to book a trip for her birthday.

When I went to book the trip last night, I was quoted $1365.01 for two nights in a traditional king with the 40% off cyber deal which also included $165 spa credit per day per adult along with access to most of the amenities some entertainment and some additional discounts at the spa.

This morning my sitter confirmed they could watch our kids. I went to book it and now it s double the price. When I check for the cyber week deal the spa credit isn t included. Instead I got quoted $1400 with nothing to do with the spa

I saw the original deal with the spa in this package expires Friday so I m wondering why I can t select that for any dates. I called and I even emailed them the screenshot of what I saw for the 1365 price.

I was disappointed to learn the pricing that I saw for 1365 with all the spa stuff was a website glitch . I spoke with the booking manager Christian who told me two packages were combined in the screenshot I emailed him. He said he wouldn t be able honor that price. He was nice and apologetic regarding the error. Ultimately, Christian was only able to offer me the lowest room rate to an upgraded room. He advised that would save me the total amount of the $165 spa credits for both adults that I wouldn t be getting. What Christian didn t realize until I pointed it out is that I would be out another $165 X 2 of spa credits for Tuesday.

It was a hollow gesture to upgrade a room that I wouldn t have spent any time in other than to sleep. I explained we would be on vacation to see the grounds, the spa, the pool and hot tub and explore the area, not sit in a nicer room and stare at each other. I didn t realistically expect to pay only $1365.01. Christian stated the real package cost came out to around $2700 so I was hoping we could negotiate and meet in the middle somewhere. Unfortunately the best he could do was offer a nicer room that I wouldn t be staying in because no one stays in their room on vacation!!

40 minutes on the phone with Christian and two emails later, I have now spent 50 minutes of my day trying to pay money to their resort on a friends recommendation, only to have nothing to show for it. My friend who recommend Mohonk feels bad about what happened and won t be returning for his anniversary with his wife.

I now have a call scheduled with a Spa Manager at Woodloch Spa in Hawley PA on Monday morning. After explaining to their receptionist what happened with my experience at Monhonk, they would like to talk to me further about my wife and I visiting their resort. They felt bad about my experience and said they wanted our business and to do right by us. You really have to appreciate customer service like that. Hopefully things work out with Woodloch, which I am hopeful for based on what they told me so I will see what happens Monday when the manager is back to work and calls. I would recommend staying away from this place.