Very bad.

Very bad.
Buy a samsumg S20 terminal on March 13, 2020, we immediately went on to receive the three-month offer of insurance.
The system was down that we came back another day.
The alarm situation is declared so we did not go.
We are going today May 25, 2020, and they tell us that it is impossible to do it, time has passed, you could do it online, they say, which no one told us at the time, only when requesting a complaint form, a Mr. Y appears make an insurance claim so that given the circumstances, they keep the three-month promotion free.
We await a response, if we do not comply, we will return to put the complaint form of the community of Madrid.
They take advantage of events to evade responsibility.