I really want to rate this resort 5 stars....the b...

I really want to rate this resort 5 stars....the buildings are beautiful, the rooms luxurious, and the golf courses are fun and in great shape BUT....the customer service is abysmal. With one exception, the Champions restaurant on the lower level, our service on our 5 day golf trip was horrible.
A few of many examples:
My son shipped his clubs fedex and they were signed for at Doral at 11AM. We arrived around 7PM and no one know where his clubs were. Called Guest Services (these people are a joke) and they said they must be on the loading dock and those people had gone home so he should call back in the morning. He said NO, for $1500 a night THEY needed to go the loading dock RIGHT NOW and find them. From the time they hung up until the clubs were at the room was 15 minutes....just too damned lazy to do anything.
-we had two adjoining rooms and when they were made up they would leave two bottles of water on the nightstand..nice convenience. They forgot in my sons room so he called Guest "Disservices". They said they didn't do that, maybe housekeeping and he should check with them, or they could send someone with Fiji water (billed)...he had to again do the for what I'm paying I'm not calling around and YOU had better get the water here. Seems like once you jumped on their ass and let them know you werent going to 'shined on', they'd finally act.
-BLT Prime...very expensive restaurant but good food. Went up to have a few drinks, sat down essentially opposite the checkin desk. Twice had to verbally 'grab' a server and ask to be waited on ...."they''d send someone over". After seeing the last "grabee" chatting at the end of the bar and furiously avoiding eye contact, finally got the manager and ordered.
PRO SHOP: going to checkin and get a battery for my range finder. one person ahead of me but six waiitng behind me with two people working. One goes on an all consuming quest to locate a particular shaft for a kid who may have been the son of a member...so he's out of action as he apparently doesn't know where to look. The other is transfixed, staring the computer screen like a chimp viewing a hypnotic pattern...no movement, nada. Waited 5 minutes to see if perhaps this would change...no. Left, checked in w starter.
The list goes on but you get the idea. Apparently all the money goes into the facility and none toward staff training or monitoring. As much as we loved the golf and accomodations, we won't be returning next year.