rachael coy

Review of Gold & Diamond Source

I feel like we got a good deal. The only problem I...

I feel like we got a good deal. The only problem I have with them is their customer service.
1st problem.
They were very nice when we were looking at rings, then when we said we wanted to think about it they became pushy. They started asking why we didn't want to buy today and that we shouldn't have to think about it. They then told me to beg my husband to buy the ring that day. When I said I would do no such thing they asked why?...Really, how unprofessional?!?! It wasn't like I was looking at a $100 ring. It was a $12,000 ring! However, we did end up going back and purchase it a week or so later.
2nd problem
When I purchased my ring I specifically asked what the warranty covered. The girl told me it covered everything. I even threw out a hypothetical situation. I asked if the center diamond fell out if they would replace it. She said yes........A month or so later I was in the mall and popped into a jewelry store to get my ring cleaned. They jeweler informed me my stones were lose so he couldn't clean it. I then took it to the GDS and let them know a jeweler told me a few stones were loose. They told me since I let someone else handle the ring that the warranty was void!!! What I was never informed about this. Thank goodness I did have the mall jeweler look at it because the center stone was loose and at risk of falling out. I then said " thank goodness you replace the center stone if I lose it because it was about to fall out and that would be money down the drain". The girl behind the counter said " Sorry, we wouldn't replace this size stone. You need insurance for that".........excuse me? I was informed they did replace it. I specifically asked this when I was thinking of buying the ring. Good thing I know now, but I think I should have been informed of this when I specifically asked and when I was thinking of making the purchase.
Honestly i feel like they will tell you anything to get you to buy the jewelry. I am satified with my purchase, but i think i might have gotten stuck with the one sales person who is great at manipulating teh truth.