Hotel grounds and room well kept. Check-in proces...

Hotel grounds and room well kept. Check-in process efficient, friendly and courteous. Staff followed up with call shortly after we arrived in hotel room to make sure everything was fine. We had the suite with 2 double beds ans sofa bed on the 4th. It was clean and tidy as expected. Very quiet considering that there were a fair amount of guests. Pillows were a bit too soft and could be improved.

We visited fitness facilities on a Friday morning and it was fairly busy - I think as a hotel guest you would need to consider pre-booking space for your activities - it is a very comprehensive facility and you can read more about it on the website.

My wife and I visited the spa for massages. While service was adequate and staff were friendly, I think the spa fell a bit short of our expectations compared to others we've been to of the same caliber. E.g. no choice of oil, staff was not as comprehensive in establishing your requests/expectations - e.g. amount of pressure prior to starting the massage. Some of these small things do make a difference and I think this spa can consider these.

Location is great, walking distance to the outlet mall and 10-15 min drive into Niagara and Niagara-on-the-Lake.

Overall, we will visit again.