Do NOT stay here! It s old, ugly, dusty, extremely...

Do NOT stay here! It s old, ugly, dusty, extremely noisy as it s close to the hospital and you hear ambulances and traffic all night, and it smells horrible. Staff are rude and unhelpful. We booked for two adults and 2 children, paid 3 months in advance and were then only provided with two pillows and two threadbare towels for four people! Hotel staff refused to give us more pillows, saying there were none. They made us pay 100 yen each for extra pillowcases which we stuffed with clothing to make our own pillows. The Art Hotel Osaka Bay is much nicer, closer to Universal City and the Aquarium.