Nicole Nicholson

Review of Stew Hansen Hyundai ~ Ken Garf...

My husband and I were in the market for a new car ...

My husband and I were in the market for a new car and did our research online to narrow down to a couple different cars. One of the cars was a Hyundai's Sonata/Hybrid. We stopped in late afternoon on a Friday to take one for a drive and see if we liked it. Danielle Storm was our sales representative and was super helpful and not pushy. Unfortunately for her the manager, Andrew was very aggressive, rude and pushy. We had our own financing and he questioned where it was and who we were working with. He kept quizzing us on it which almost caused me to walk out as I was interesting in buying a car not being interrogated about our financing. We did not buy the car that day to their dismay but went home and did more research and found a cheaper price for the same car a couple hours a way. We called first thing the next morning and they saw the price online and agreed to match. When we got there they questioned how someone could offer that price and said in order for us to buy the car for that price we had to give them 3 names of people who were in the market to buy a car and sign up as an uber drive so they could receive a discount. Again Danielle was super friendly but the manager, Andrew was not. They told us they signed people who were 75 years old up and had no problems. That is very concerning to me as I am sure the they did not know what uber was or what they were signing up for. I sure wouldn't want someone to do that to my Grandparents. They insisted we had to sign up as an uber driver to sell us the car at the price even though they made no mention of it over the phone. Not feeling like they were upfront and honest with us and not liking the way we were being treated by the manager we decided to take our business elsewhere. We called the dealership that had the car for the price we wanted and the sent us a purchase agreement that day for the exact price they quoted on the phone! When we got there to sign the agreement and pick up the car there was no funny business. They were very direct and respectful.