Review of Novotel Edinburgh Centre. Accor. | The staff are great! Helpful and pleasant

4 years ago

The staff are great! Helpful and pleasant - all th...

The staff are great! Helpful and pleasant - all that I encountered fit this bill. However the standard of the hotel is not satisfactory. We were in room 506 and once the shower ran the room developed an appalling lasting smell. It literally made me gag. Fortunately we changed rooms to 509. Fine. But the following issues were evident: 1. The plumbing gurgled loudly all night whenever someone in a higher room ran the sink taps or took a shower. 2. The people above were very noisy (not the hotel's fault so not attributing this to my dissatisfaction), 3. The bath plug was broken meaning my son couldn't have his normal bedtime bath, 4. Other fixtures and fittings literally fell off (like the towel rail bracket and the plug in the shower!).

Different things are important to people. I emailed the hotel THREE times about having a travel cot and received no response. In the end I had to call. It was dealt with. So no harm, no foul. But a little responsiveness is appreciated.

I'm not in the habit of posting negative reviews on public sites so I won't - it's not fair. Hopefully you take the time to acknowledge my concerns.