Itzik Levy

Review of Bank of America - Personnel

I see that this forum may be for employees only bu...

I see that this forum may be for employees only but I had a great customer experience with one of your employees. My company 1st Priority Restoration and I went on-board with Angie's List to produce more work. However, what they neglected to disclose was that even though I did not agree to anything official, they went on to charge me every month and refused to stop the payments! Now the first time I called Bank of America the representative did not care at all, but then I spoke to Trisha Chaison and she made my year. She heard me out, understood the situation and put a stop payment on this fraudulent charge. I have been banking with Bank of America for nearly 20 years and this is the best customer service experience I have ever encountered. I nearly closed my account out of frustration but it is because of Trisha that I will continue banking with Bank of America.