I had an extremely bad experience with this compan...

I had an extremely bad experience with this company:

Schedule: First of all, they only commit to a 4-hour time slot for the inspection visit (like a cable or telephone service provider) unlike so many others that give a fixed time. I had called a couple of days in advance to have them take a look at a non-functional AC; the person I spoke to promised to have the tech keep me as the first visit of the day so that he could arrive before 10 am. However, on the day of the visit, I received multiple calls indicating every time that the tech had a few calls ahead of me and was getting delayed. Finally, the tech arrived just around noon, 4 hours after the expected time.

Attitude: After 4 hours delay, there was no apology or even any attempt at it. In fact, the person who visited was downright curt in his demeanor and was very reluctant to answer any questions clearly. He made some attempt to find out what the issue was (unsuccessfully for one AC unit) and only gave quotes for several optional part replacements without confirming if the problem will be fixed. Even in that, he quoted $350 for a component that I can buy online for under $40. When asked why is it so expensive he started responded angrily that the company needs to make money to pay for expenditures, health insurance for employees, etc. For the other AC unit, one of the suggestions was a complete replacement of the AC. When asked about lower cost alternatives to that, he was very rude and just shrugged his shoulders.

I would never go with company (A#1 Air) again, nor would I recommend to anybody else. Instead, I ended up with Air Comfort Solutions (ACS) where the experience was completely opposite, the person actually cared. He spent time to find out/explain what the issue was, and determined the lowest cost option to replace the appropriate component.