Recently, I ordered an amazing child transportatio...

Recently, I ordered an amazing child transportation system (which is a stroller for walking and has conversion kits for: hiking, running, & biking) through Chariot Carriers. Rack & Go was the "Fulfiller", meaning they would ship the items to me. They did ship two packages just like my confirmation email said; both packages were able to be tracked. However, 3 out of 8 items I ordered were missing and no word given on where they were/when they would come to me. I finally was able to speak with Steven Frind at Rack & Go. (Steven's name is the one on the UPS tracking slip.) He was unprofessional & extremely insulting. Never once did I hear an apology for the fact that almost HALF my order was missing. Instead, he had an "I don't care" tone throughout our entire conversation. He literally had the nerve to ask me "is it life or death that you have these things right now?" I asked to speak with someone else after we bumped heads and he claimed he was the only one there. (There were also marks on the packaging list that came attached to one of the boxes I did receive. Next to 2 out of 3 items which were missing from my shipment there were scratch marks- to me this indicated that someone may have known those items were not included.) When I asked him if he was Steven, he said yes. When I asked him if he was the person who put marks next to 2 of 3 missing items--he laughed at me! Never did I hear back from him! What an incredible lack of customer service! (Not that it should matter how much you are spending)... but I spent over $1300 for my products ($225 was for SHIPPING & HANDLING) and I think I have every right to be concerned when I don't get something I have paid for.