It seems as though asking for an extension is all ...

It seems as though asking for an extension is all up to the individual who is providing service and how they feel that day. I've been without utilities for a week now because I was not 1st in line on a friday when my arrangement was due, rather I woke up at 10am (I work late) to my power being shut off. The technician who scoffed at me (a 29yr old single student/employee living alone in downtown) fast forward to my call to the office where the employee on the phone said that not only could I not break up my past due but must pay the entire amount PLUS a reconnection fee. Brilliant. Becuase obviously the guy who can barely afford his bill as is won't learn his lesson unless we charge him another $60. What kind of practice is that? City of arts and innovation but they can't find a more innovative ways to make arrangements with their local artists? $200 worth of groceries. Spoiled. I wish we could choose our providers. I'd definitely go with Edison. Now to go make a payment that still won't turn my power on and spend more money on candles,ice,today's meals and batteries. Talk about your city really making you feel low.