Picked up my package from a retailer 3 weeks ago. ...

Picked up my package from a retailer 3 weeks ago. Promised to deliver it in 2 days. I don't have my package and Falcon Express has not returned my requests to get a delivery date. The item is a gift. So disappointed, will not ever use this service again.

I understand there are delays with all shipping companies. You missed the larger point of my review - that Falcon Express provided no customer service or response to questions about shipment updates. My package has not been tracked since 12/15 and you've had it since 11/30. That is really poor management. You should know where my package is.