Michele Carbone

Review of Blacklane GmbH

The worst. I made an error with the booking time ...

The worst. I made an error with the booking time and try to reschedule as we were at Cleveland Clinic gettting chemotherapy. I called to reschedule and could not wait . The guy on the phone was useless and no compassion. I told them I needed as car as soon as one is available and their answer

"it does not work that way".....if there is a car ...you will get a text if not you will not get a text. I am like....I am sitting here waiting for a text, can't you call and see and tell me either way and if there is no car and I will book with someone else . Again....he says, it does not work that way. Wait for a text or schedule for for the next hour.

"Wait for a text" who operates that way. No text....I made other arrangements and called to cancel and they charged me anyway even though it was well before the hour requirement.

I called to complain and the same answer "it does not work that way"

DO not use this service as they have no cars and are just farming out the work if cars are available. Those manning the phones could care less if your car arrives, need to make changes as they are just an answering service ....in "Germany". I could not even figure out who was calling me . I am like what is this international line? who is calling me? I will never use them again.