Terrible company with bad ethics regarding how the...

Terrible company with bad ethics regarding how they deal with customers and travelers. You d think that a travel agency would care about its customers and their experiences, but EURail demonstrated to my group of friends and me that they have no regard for anyone except for themselves and their bottom line.

Once you ve paid your exorbitantly priced tickets, you ve gotta pay for priority shipping to ensure that you get it, and even if you don t get it after paying the surcharge, they won t do anything to help you with it. At all. My buddy paid to have his expedited, it didn t come in time for our trip, and then Eurail wouldn t help him out with any of it and wouldn t reimburse him for any of the amount, even though the error was entirely their fault.

On my end, I received the pass, but what they don t advertise heavily is that when you re traveling through popular countries, you have to pay way more to even have a chance at getting a ticket. They do say, make sure you reserve your seats in these popular countries , but they don t tell you that once you ve already paid your hundreds of dollars for the pass, you ve now got to spend $50+ to reserve a seat on the train. Oh! And then even if you reserve three days or more in advance, like they recommend, they won t even be able to get you a seat 90% the time.

When we were in Spain, we attempted booking 4 different trains, all within the train threshold time (at least 3 days in advance) that they d requested. We thought we d be set, but then they emailed us a day and a half before our train (a couple of the times only hours before our train was supposed to depart) saying that they weren t able to get us a seat on the train and we should try and reserve on their website, but wait! You can t reserve a train on their website now because it automatically prevents you from registering for a train if you re within those 3 days. How convenient that they wait until you re within the threshold to tell you that you need to book a train again that you can t even do on their website.

Instead, we ended up having to spend close to $500 more each booking additional trains and buses not with EURail because they fail to do their job competently and refuse to support customers in any way possible. I messaged their customer service and pretty much received the message (paraphrasing), that sucks. We tried our best, but you re not going to get any of your money back even though I bought 10 days worth of trains over two months in multiple countries WITH pass insurance and was only able to use 6 of them because of how terrible their service was.

I don t write reviews frequently, if ever, but I am with EURail because of how purely and absolutely terrible my friends & my experience was with them. I ve been fortunate to travel a lot and I ve had some pretty horrible travels in other places, but nothing as bad as this. I go to Europe at least once a year and this has been and will be my first & last experience with this company.

Total scam and sham of a travel agency company. You ll be better off booking in advance with some other agency, ANY other agency, if you want to actually be able to get where you re going and do it affordably and punctually.