Genesis Insurance Review of eBay
Ebay is not a good service. They have a return sys...
Ebay is not a good service. They have a return system that belongs in 2005. They make it very hard to return items and get your money back. If a representative opens a return case for you but puts the wrong information just go ahead and consider yourself screwed and you won't be getting your money back. I will never use ebay again, I will stick to making online purchases on AMAZON as they are much more relaxed, understanding, and friendly when it comes to retuning items. They dont make a big deal about it. Ebay has completely thrown up their arms in defeat when it comes to my return, they have passed me off to paypal to get it resolved. Thats pathetic. When a customer calls with a complaint or problem the customer care should jump on the opportunity to make it right, LIKE AMAZON DOES! Iv returned dozens of items with them for a variety of reasons and NEVER had a problem. But with ebay my first (and last) purchase needed to be returned, and that first return got rejected. Its horrible how they are not understanding of new customers making mistakes. And its horrible how represenatives at ebay have ZERO power to reslve a customers issues. A rep put the wrong return reason in (it wasnt even my mistake!) and now the case is getting closed and pushed off to paypal, where I will have to open another case and start the process all over again. Horrible website, horrible processes.

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