David Au

Review of Birmingham Marriott

As a Hurricane Irma evacuee from Georgia, I didn't...

As a Hurricane Irma evacuee from Georgia, I didn't have high expectations for my five nights in Birmingham but this Birmingham Marriott impressed me from the moment I arrived. Darline at the front desk took it upon herself to call me when my room was ready, even though she wasn't the one who checked me in. When I picked up the key, she went above and beyond the call of duty to help see if a better room was available so our baby could sleep better. She also asked my baby to pick out a complimentary snack from the pantry. It's small details like this that make a real difference, especially when you are on the road evacuating from a the worst hurricane the nation has seen. The highest praise goes to Darline for her proactive attitude, warm genuine friendliness, and the kindness she extended to my family and I.