Ordered extra bread, forgot to deliver. Called, th...

Ordered extra bread, forgot to deliver. Called, they said it could take 30min. Called again after 1 hour, they said sorry can take 10-15 minutes. Called again after another hour. This time they said there was so much going on and there was nobody in my direction yet.
Really sad. Very bad service.
Something can be forgotten, but holding out and lying is not nice.