Ariel Review of Southeastern Furniture Reps
All I can say is WOW and I don't mean that in a go...
All I can say is WOW and I don't mean that in a good way. To make a long story short...My mother just moved to the area and needed a living room set and I suggested Southeastern Furniture because I had seen some of their ads and great deals on Craigslist. When we arrived, we were warmly greeted by a salesman who would eventually be the one to assist us in my mother's purchase, as she was able to find a sectional and coffee table/end table set that she liked. The purchase process is when everything went downhill quickly. First of all, the process was lengthy. My mother began to complain quietly to me and my family and I quickly told her to just be patient because they were helping us get a good deal. I was unaware at that time that the man (not our salesman) assisting with the financing process, was rude and trying to rush her when she was attempting to provide him with information. After patiently waiting, our salesman came over and informed my mother that the tables she wanted were no longer available but she would be able to take the floor set. We simply asked if there would be a discount, as I'm pretty sure NO ONE would want to pay full price for tables that have fingerprints all over them and broken candlestick holders. They said no. "We're already giving you a good deal as it is." As a person who works in customer service, I understood if that was a store policy and wasn't planning on complaining about it, just again didn't want to pay full price for used tables. They wanted to rush my mom to find different tables and this is where things got completely uncalled for. Another salesman who had absolutely NOTHING to do with the sale whatsoever walked by and said "You mean to tell me you can't find ANY other tables you like in this entire place" in the rudest tone and literally rolled his eyes and walked away. He didn't even allow us to respond to such a rude comment. I watched my family's jaws drop and they were honestly stunned and didn't know what to say. At this point, I HAD to stand up and voice my opinion and I admit, these a**holes got me acting a tad ratchet. I said "I work in customer service and if I EVER spoke to a customer that way, I would be fired!" Their response: "Oh really?" There was a man sitting on another couch who the salesmen kept going to (I'm assuming the manager) who watched the entire thing unfold but wouldn't even get up to apologize for the salesman's actions. I honestly felt bad for our personal salesman because he was very helpful and he quickly lost a sale that day. We walked out and my mom ended up finding a beautiful, quality set at Ashley Furniture instead. It's sad because we saw another couple walk out right behind us and I was planning on going back with my boyfriend for our new furniture. So ultimately, they ended up losing 3 sales for one incident. I'm sorry but I work hard for my money and I just can't justify dropping hundreds or thousands of dollars in a place with not poor, but terrible customer service.
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