I am very disappointed because even though I was a...

I am very disappointed because even though I was at home, my package was not delivered to me. This happened to me very often or always with you and finally had to go to a delivery point, but this time it was completely unacceptable. Because you have exchanged our package with another package, which obviously does not belong to us, since it has a different sender / recipient, but has the same "number" ...