Mr . Sc or and

Review of French Consulate - Chicago, Il...

I haven't even been to the place and I've already ...

I haven't even been to the place and I've already had a bad experience! I asked for the option to change the conversation to English, as I felt more comfortable using said language, and the person who answered the phone kept using french, although she acknowledged my request. She judged me for needing to renew my passport, saying I can't just up and renew it after 11 years. After her unnecessary comment she just gave me information I already knew from the website, saying I needed to make an appointment with the French consulate.
Very rude, very bad first impression. I'm not looking forward to continuing using their services.