Patricia PG

Review of Kramer Kunst en Antiek

Disappointed. I bought a functional vintage watch ...

Disappointed. I bought a functional vintage watch (not an antique, at least I didn't get any certificate). Before buying it, as I don't live nearby, I asked about warranty. There wasn't but said that if something wrong in the first weeks, they would work something out. Well, it broke after a few days of use, and when back in the store they just denied everything said before about finding a solution. They didn't even look at the watch, nor the ticket, just didn't care. Just said I couldn't prove I didn't break it myself and that they sold me an object, not a watch. I've spent a life working in retail so I'm not someone trying to take advantage, but there's something beyond rules and store policies called empathy and customer, you'll find none there. Such a shame as it really is a nice store.