dorothy seebold Review of The Pep Boys - Manny, Moe, and...
I'm a long time customer at the Belair Md location...
I'm a long time customer at the Belair Md location. Today my husband took our kia to get air in the tire. Asked the mechanic to please adjust the psi in all 4 tires. The mechanic went around the car in what seemed like seconds. My husband has worked on cars all his life n knew the mechanic did not fill the tires. He called me bc i was bring our other car for air as well n told me what happened. I told him to wait for me there. I drove to the bay door where i have gone many times asked if i could get air the man was not the nice African man that usually checks my tires but a this man acted if it was to much trouble. He didn't seem like he wanted to help me as i open the door to check what the psi should be he was filling my tire in a Mercedes the car was telling me he had put 41 psi in the tire i told him it was to much it seemed as if he didnt care. The man never replied me then i ask if he spoke. He must have realized i knew what was happening and went n got a better gauge then he fixed all tires. Not knowing at the time this was the same man that waited on my husband. I then thanked the man n went to were my husband was parked. He was telling me how the man never put air in the tire. We switched cars the light still indicated the psi was still low. I then took the kia to Marchant tires around the corner to have the air pressure checked and my husband was right the guy never put air in the tires so the friendly attendant at merchant tires fixed all my tire at 35 psi which where all below 30.
I then went back n spoke to the assistant manager and he did nothing n went on n helped the nexted customer. The women told me oh thats just the way he is. This was whole experience was heart breaking. The man is truly a racist. And what he did was unacceptable n very unprofessional. If you work with the public you need to put aside your issues n be respectful n take care of the customers with kindness and professionalism and they will return or even spread the good word. But the man has just ran off me as a long time customer. What he doesn't realize is with little to no customers he will be out of a job. Putting air in a tire is such a small task. But what this man did could have caused a serious accident. Its saddens me to know that someone could have a issue bc of the color of ones skin color. Now i don't trust your company to do any work on my kia or my Mercedes.
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