What a pathetic excuse for a hotel. I was incorrec...

What a pathetic excuse for a hotel. I was incorrectly charged for services I did not receive. After talking to the manager he agreed and he would remove the charge but he never did. Both times I stayed there I had reservations a month in advance and both times when I arrived they had no record of the reservation. After the response from the owner, I still do not understand how you can confirm your reservation within 8 hours of your arrival and try to check in to your hotel with your photo ID and they have no reservation for me. Fortunately I had my confirmation number that was in another guests name that got me a room. I am sure that same guest had a nice meal that was accidentally charged to my card.