Ollie Anntan

Review of Sheraton Phoenix Downtown

We were here for a 3-day conference and there's no...

We were here for a 3-day conference and there's not a whole lot of food choices within quick walking distance. There is a small food court across the street but there aren't many choices. We ended up relying on food from the hotel restaurant, which was mediocre and highly overpriced. No public continental breakfast so you have to order breakfast from the expensive and time consuming hotel restaurant if you don't want to leave the building. Each meal at the main restaurant cost $20-50/person and was reminiscent of cafeteria food like Aramark or something. The room we got had a nice view but was across from an ice machine so it was noisy with people getting ice all day and night. The elevators were working on an off. We actually bonded with fellow residents over how inconsistently the elevators worked for people. The staff were very nice at every step. In fact, a few of the cleaning staff saying goodbye to us as we left was one of the best experiences. Despite the poor amenities, I give this hotel 3 stars based purely on the staff and customer service.