Our machines would never pay out more than $40 on ...

Our machines would never pay out more than $40 on a bonus game was a direct quote we received from the slot manger Carl Gunn. While playing on a machine we hit a bonus of 20 free games. The machine then malfunctioned saying a door was open on the first of our free spins. After calling a slot attendant who came and kicked the door closed, it malfunctioned again. We waited for another attendant who could not get it fixed. She called a tech who could not fix the machine, who then called for the manager Carl. He said there wasn t anything they could do and he offered us $60. We already had $24 left in credits in the machine plus $16 from the first bonus spin. So he was only really offering us $20. He told us I ve played this machine before and it doesn t pay that much. And our machines would never pay out more than $40 on a bonus game. We replied are you saying we shouldn t play here? To which he said I m just letting you know it doesn t pay out . I asked for his manager which he just kept saying he was the manager. Not wanting to giver his bosses name. Finally the attendant told me her name but wouldn t call her. We decided to waste no further time here and left. I contacted the casino on twitter and through email on their website. 5 days later I received a response on Twitter. Their response was that spoke with the manager and we received the best possible outcome from the situation . They didn t ask us what happened, just said they were aware of the situation and games malfunction and there s nothing else they can do. I responded saying we re not asking for money, just decent customer service. They have not replied since. This was a very poor customer service experience all around. I would highly recommend spending your time and money in a different casino and hotel.