Heather Seggel

Review of Mediaworks, Pacific Internet

Amending this review as I've at least learned more...

Amending this review as I've at least learned more about *why* things are so bad there. The business was sold and new owners may not have understood the level of customer care that Pacific provided...then they had a huge system failure and did not do a good job making things right afterward. Had they introduced themselves and kept people informed I think the good will would have carried forward, but the only person I spoke to about my change in service is currently with Pacific and looking to bail based on all of the above. Still one star, but maybe they will get a clue before too long and do better.