Cesar d Wizard

Review of Bond Factory

This company has the best customer service ever!!!...

This company has the best customer service ever!!!!
I bought one of their beautiful fire pits through ALDI in Palmetto Bay, Florida. Within just 2 months of use we had an accident with the tabletop and it cracked in pieces. I was so upset and sad we wouldn't be able to enjoyed it in the future.....I had the warranty card but I lost the purchase receipt. However I contact the customer service department to check what my options were. Marco and Daisy they both took care of me. Very polite attentive and professional people. Initially they told me that without the original receipt they couldn't honor the warranty.... fair enough. I told them I was willing to buy the replacement tabletop and also pay for the delivery charges, both would cost me about $100.00 USD.... I loved that fire pit and I wanted to fix it rather than spend a couple of hundreds more for a new one They looked other ways to help me and finally they are going to send me the replacement tabletop at NO COST!!!! and I'll pay the freight, about $37.00 USD. I couldn't be more happier since without the original receipt my chances were very low. Now I'll have my beautiful fire pit back in excellent condition thanks to this great customer service department!!!!!
Thank you BOND MFG and God bless you all!!!