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Went there on Sept 9th for a lil honeymoon stay......

Went there on Sept 9th for a lil honeymoon stay...called to make the reservation over the phone. Got there about 10pm slept got up had breakfast and went to check out the waterpark because our kids where driving up to spend the 2nd night and swim...get to the waterpark door and it was locked...call the front desk and they stated that the water park was closed. This is 1030 am...walk down to the desk and asked why weren't we told this when we called and made the reservation or told when we checked in..we were given waterpark passes for God sakes...they said I am not sure..I said i would like to check out and be refunded..they refused to refund both days and tried to make me pay a resort fee...I said for what..we got here at 10pm and it's now 11am...we didn't do any resort stuff...I explained that if we would have known we would have not stayed there and they took that option away by not letting us know there was no waterpark and I explained to the phone person and at checkin that the kids were coming up to use the waterpark...so after arguing with the front desk. (The day after my wedding) ...we were refunded the one night and resort fees on to my debit card which took 4 days even tho i paid in cash...had to pay for the night and go find somewhere else to stay...will never stay there ever again...should have been refunded the whole amount..will tell everyone who ever asks about the dells not to stay there and lots of people ask what to do in the area being that I work at the airport...

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