Do not use Travel Pack.

Do not use Travel Pack.



Long story:
I booked a fight from Manchester (England) to Paris, firstly I attempted twice using a Cash Passport (essentially a MasterCard which you can load different currencies on and can use globally) both times it said 'the authorisation has been declined by the bank'. I then used my Debit MasterCard and was sent a confirmation email confirming the payment and the booking.

When I arrived at Manchester to check in, I was told that they could not find my booking and that no seat had been reserved for me. I then called TravelPack to express my concern and frustration to be told that my payment had not been received- yet there was the corresponding amount of money had left my bank account. The man I was then talking decided to hang up on me. I called again to be told that they have sent the money back to my account.

I then had to buy another flight, this time I went directly through Air France (whom were so empathetic and lovely to deal with).



TravelPack have cheated me of my money and ruined what was supposed to be the holiday of a lifetime.

A week and a half has past and I have not been refunded my money. I am absolutely furious and will be taking action against this company if my money is not returned to me promtly.