It is unbelievable that no one in this office answ...

It is unbelievable that no one in this office answers the phone. This is a public service entity which tax dollars are paying for and I let my phone ring many times for over 25 minutes and it just rang and rang. I emailed and asked about my case and after ten days, there has still be no response. Absolutely unacceptable. I'm sure the office is very busy but you can't treat the public, and victims of crime, in this manner, victimizing them again! (I didn't want to put any stars but I had to put at least one to place this post.)