Robert Robert

Review of The Crowne Plaza Atlanta Midto...

First, the air did not work in my room. I called f...

First, the air did not work in my room. I called front desk and they never sent anyone up until I was packing up to leave. I stayed all night in a room soaking in sweat. Also, I booked through a third party and there was no mention of a pet fee. I was charged $75 for a service animal that always travels with me. I have stayed here before and never been charged that fee. When I questioned it, the attendant became very condescending when she told me that the fee applied to service animals and if I couldn t afford the fee to talk to the supervisor. I ve attempted to talk to the supervisor a few times about my stay in general and they are never in or available when I call. I do not mind to pay the fee but it should have been listed as an expense when the room was booked. This is misleading to advertise pet friendly and not mention a fee until it was time to check out of the hotel. Deceptive business practices, rude staff, poor maintenance, and no one ever there to talk to about a problem. I would give them a half star if it were an option.