Laura Addis

Review of Sedona Rouge Hotel & Spa

Nice hotel with spa, restaurant, pool, Jacuzzi. Ho...

Nice hotel with spa, restaurant, pool, Jacuzzi. Horrible service. Not a relaxing place. Restaurant service immediately outside guest-rooms with loud incorrigible diners. Called front desk twice to ask for help to no avail. No room service due to COVID19. Not disclosed at time of booking or arrival. Ok, I asked for towels and two included waters, 2 hours later nothing. Went to the manager who was unapologetic. Manager not able to resolve issue with our room. We are not cheap and were not happy with the location of our room and actually wanted an upgrade to a suite with a view that we were willing to pay for. No luck. We are newlyweds and were here for a romantic birthday weekend. Needless to say that was NOT the case.