The WORST CUSTOMER SERVICE I've EVER had with any ...

The WORST CUSTOMER SERVICE I've EVER had with any company, let alone a "luxury brand". Gave them my watch that was on warranty with the warranty certificate and got a quote 3 months later for a repair. They said they needed the warranty certificate to cover the cost and argued they did not have it. Then when they returned the watch, the warranty certificate was in the box. They apologized and sent it back. Got a call 3 MONTHS later, only to get a new quote, even more expensive than the first one. Trying to call them back and their phone isn't working. I've been waiting a year to get this watch fixed by them. Do yourselves a favor and DO NOT BUY FROM THEM, EVER.