Great company to get insurance through until you a...

Great company to get insurance through until you actually need them. I hit a deer about a month ago going 75mph and filed a comprehensive claim. The adjuster would not come see the vehicle due to COVID and provided me with a quote via pictures. He suggested being that the truck was older I take the money. The other option was to get a quote at a body shop and then they would compare and fix the truck. At the body shop we walked around the vehicle and discussed repairs verbally. I was under the impression that all of the damage was going to be fixed. He sent the quote to insurance and then I got updates from the body shop. When I went to pick up the truck only about 3/4 of the repairs were completed. The body shop griped that the adjuster was very difficult to deal with and any further work would need to be done with a supplemental ins claim. My adjuster told me that because my bumper had prior damage to the other side, I was basically in the same spot as before, needing a bumper, so we won t cover that . Even though I don t like that answer, I can see his reasoning. There is also a dent in the hood clearly in line with drivers sight view (something I would have noticed if it existed prior to the accident) and they won t fix those damages because the deer was not on the hood of the truck, rather it rolled down the side crushing in the quarter panel and door, creating a bind at the seem where the door, panel and windshield post all meet. Also oddly enough the hinge for the hood bolts up right in that seem. The adjuster said I was more than welcome to file a second claim. He also had the audacity to say we really did a lot for you on this one already .....they fixed 3/4 of the accident related damages, and this one is my ONLY claim. There are a couple small small dings and dents along the drivers side of the truck that were preexisting and left un-repaired, and I did not claim them to be part of the accident, even though they probably could have been lumped in with the other damage.

I can t imagine the headaches I d be dealing with if someone actually got hurt in this accident.

I am switching my 6 vehicle commercial auto policy as well as my homeowners insurance policy away from IMT as a result of this occurrence.