I was really looking forward to staying at this ve...

I was really looking forward to staying at this venue. Unfortunately the room we booked, the bath had broken a few days before (this was the main feature on why we booked this place). We had no call/message to explain the situation, as we could of cancelled and rebooked for another date especially as we booked with a voucher and paid up. We had driven 2 hours without a working bath. Wished the communication was better, especially as its classified as a "5" star hotel. It is a shame.