I live out of state and called to get an update on...

I live out of state and called to get an update on my son who was in a critical accident.

My first impression, one of the most unprofessional, uninformed, and disengaged hospitals ever.

I realize health care puts little emphasis on customer service. They have terrible receptionists, nurses and no doubt administrators with terrible people skills and over inflated egos. Someone should do something about people at all levels from the person who answers the phone to the nurses to the doctors to the administrators to remedy this first impression.

I guess TV is a direct reflection of what hospitals are really like. In a short and simple statement, suck!