We've enjoyed several really nice meals here, howe...

We've enjoyed several really nice meals here, however they have a serious problem with customer service. I tried to book a table for Sunday lunch and explained I might be a couple of minutes late (as they only do 2 hourly sittings) and was told that if I was late the table would be given away. I commented that it was fine on previous weeks and the woman replied "well, its not fine this week". Very disappointed, rude