Unprofessional and rude customer service. If you a...

Unprofessional and rude customer service. If you are trying to reach a real person do not input you loan number or phone number just wait until it automatically transfers you. They use the information you input at the beginning of the phone call to determine what department to transfer you to. I imagine if your account was past due they would use this to transfer you to collections automatically. Representative with initials DCR (refused to provide ID number) tried to rush me off of the phone and was condescending throughout. Generally a negative experience.