I called to see how much it runs for a technician ...

I called to see how much it runs for a technician to come out and give an estimate. Their phone rep stated they don't give out their prices and transferred me to a manager. She also said "if a technician comes out and doesn't fix anything, you wouldn't be charged." To which I replied, "so your service call is free then?" Manager's response, "no not exactly." I hung up. VERY SHADY AND SKETCHY BUSINESS. It is abnormal to not even give out your service call rate.