Brad Clendenning

Review of Downtown Animal Care Foundatio...

If I could do 0 stars I would! I have brought my 2...

If I could do 0 stars I would! I have brought my 2 cats Luna and Maya here previously, and had a pretty good experience. However, today I had an appointment at 11:30 for Maya. Due to covid I was unable to go inside with my pet. They came out, took my cat inside and told me I would get a call soon, once the doctor saw her. 1hr later sitting in my car out front, I still had not heard anything. I called to find out what was going on. The doctor answers and says she has ear mites and a skin infection. He says "oh I was just about to call you". Why it took 1hr after my appointment to get any information, I don't know. At this point I didnt feel comfortable and was very frustrated, so I said I need my cat back, so I could go somewhere else. Then they tell me they vaccinated her (without notifying me first) and that I owe $70. Okay fine. I tell them that I want the records for both of my cats to take to a better veterinarian. They give me records for Maya, but absolutely nothing for Luna. They said "we dont have any records for Luna" (even though she has been there twice). So they just lost them? And to top it off, they were extremely rude when I expressed my frustrations, and hung up on me. I will NEVER go back!