Horrible supplier... Terrible customer service.. I...

Horrible supplier... Terrible customer service.. If I could give them "0" stars I would. Attempting for (6) months to return a fax machine from our company. Now in the middle of a tug of war with their business partner U.S. Bank. As a long time procurement professional I recommend you stay clear of Carr Business Systems.

06-18-2019
LETTER TO U.S. BANK
To reiterate our position, our company has done everything in its power to try and resolve this issue with Carr Business Systems going back to 2018. The attachments emailed to you yesterday show extensive communications with your business partner, Carr Business Systems regarding the disposal of this equipment. Their failure to properly respond to these numerous requests has resulted in unnecessary costs incurred by our company.

The letter from U.S. Bank Equipment Finance DTD: 07-16-18, clearly directs us to contact your Carr Business Systems account representative for all of your financing options . As previously noted, both Anthony and Robert have been contacted regarding this machine on countless occasions. We cannot adequately express our frustration that these communications have been repeatedly ignored and this equipment has remained unused, sitting in our facility for longer than (6) months.

Our decision stands, and the fax machine in question will be disposed of on 06-28-19 if prior arrangements to pick it up are not made. Our company already lost money citing this agreement, and no additional monies will be forthcoming.