Sapna Naitam

Review of hyatt place pune

Visited Hyatt Place Hinjewadi to book a outdoor ve...

Visited Hyatt Place Hinjewadi to book a outdoor venue for our family event of around 100 guests.The meeting with Hyatt manager went well.We conveyed them on same day that we were interested in finalising the venue.They shared the cost sheet next day on email and it was decided to meet and pay the advance and confirm the booking.We were in touch with the manager for next 2-3 days on phone however he started giving us reasons that he was busy with his schedule hence was not able to take out time to meet us for confirming the booking which was very strange because in hotel business customer is a priority.On third day we met the managers they said that they had booked the venue for someone else as the group was corporate, number of people were more.Here they forgot the ethics and booked the venue for corporate event instead of booking for us.

The venue should be booked for customers on first come first served basis.However the management shown interest only in the profit and completely put ethics ,principals at backstep.I had very good image of Hyatt in my mind which has changed completely after this incident.